MAXIMUM DELIVERY CHARGE NOW £4.95 AND FREE DELIVERY OVER £100
(excl. UK highlands & islands inc Isle of Wight - calculated on weight)
Highlands & Islands - If this option is not selected from the delivery pull down list customers will be subject to an additional charge to receive delivery.
The Highlands and Islands of Scotland - postcodes IV1-28, IV40-49, IV52-56, AB31-38, AB41-45, AB51-56, KW1-3, KW5-17, PA28-40, PH19-26, PH30-44, KA27-28, PA20-27, PA41-49, PA60-78, HS1-9, ZE1-3
Orders are processed within 24 hours and every effort is made to dispatch within 48 hours. Most orders are sent via Royal Mail 1st Class (1-2 days), for orders over 2.5kg, overnight courier for UK delivery.
Please note that two attempts will be made to re-deliver all ANC/Fedex sent packages and after that they will be kept at a local depot for 5 days for collection. We do advise customers to please provide a delivery address where all packages can be received as once orders have been returned to us a re-delivery charge of £4.95 will be incurred.
Delivery Charge
Delivery charges are based on weight so when items are added to the shopping cart Ecotopia calculates how much the cart weighs in total and in turn how much it will cost to deliver. Minimum charge is currently £1.95 and maximum is £4.95. Free delivery over £100.
Returns Policy
If your order does not live up to expectations or you are unhappy for whatever reason please return the items to us (UNUSED, IN ORIGINAL CONDITION AND PACKAGING) within 28 days - and the full cost of the order minus delivery will be refunded.
Returns of unwanted items will incur a £2.00 restocking fee and must be returned withing 7 days.
If we have sent you the wrong item or if the item is broken or faulty on receipt Ecotopia will cover the cost of returning the item(s) to us up to a maximum of £5
Redelivery Charge
If an order is returned to us by the courriers due to non collection by the customer there will be a standard £3.00 redelivery fee incured.
Free Delivery Offers
Any 'one off' offers regarding free delivery only apply to UK Mainland (excluding highlands)
