MAXIMUM DELIVERY CHARGE NOW £5.05 AND FREE DELIVERY OVER £50
(excl. UK highlands & islands - calculated on weight)
Highlands & Islands - If this option is not selected from the delivery pull down list customers will be subject to an additional charge to receive delivery.
The Highlands and Islands of Scotland - postcodes for Highlands IV50-54
Orders are processed within 24 hours and every effort is made to dispatch within 48 hours. Most orders are sent via Royal Mail 1st Class (1-2 days), for orders over 2.5kg, 48hr courier for UK delivery.
Please note that two attempts will be made to re-deliver all Home Delivery Network sent packages and after that they will be kept at a local depot for 5 days for collection. We do advise customers to please provide a delivery address where all packages can be received as once orders have been returned to us a re-delivery charge of £4.95 will be incurred.
Delivery Charge
Delivery charges are based on weight so when items are added to the shopping cart Ecotopia calculates how much the cart weighs in total and in turn how much it will cost to deliver. Minimum charge is currently £1.95 and maximum is £5.05. Free delivery over £50.
Redelivery Charge If an order is returned to us by the courriers due to non collection by the customer there will be a standard £3.00 redelivery fee incured.
Free Delivery Offers Any 'one off' offers regarding free delivery only apply to UK Mainland (excluding highlands.)
Returns Policy
28 Day Money Back Guarantee
We offer a 28-Day Money Back Guarantee on everything we sell, so if you are not completely satisfied with your purchase, and it's within 28 days of receiving it - please get in touch with us and we can explain how to return it.
For a full refund, goods must be returned to us as soon as possible, in their original packaging, undamaged, and in a saleable condition.
We'll issue a full refund (excluding original delivery charge), to the card you paid with, or exchange the item on receipt of the goods in the above condition.
If the item is faulty, we'll cover the cost of second class post.
If the item is sent in error, we'll cover the cost of second class post.
If the item is damaged on receipt, we'll cover the cost of second class post.
For other returns, if appropriate, we refund the cost of the item minus delivery costs, and for all returns, please retain a proof of posting, which you can get from the Post Office.
Consumables
Consumables such as batteries, pens, paper and other consumable products are excluded from both our 28 day return policy and also your 7-day statutory rights, as they may have been partially used.
What to do after 28 Days
Outside of the 28 Day period, if any of our products have failed you in any way, please contact us and we can discuss the options.
Returning Gifts
We do not offer refunds or exchanges on items you were given as a gift.
Faulty Goods
If you're returning goods because they are faulty or were received in a damaged condition, please contact, so that we can process your return as quickly and efficiently as possible.
If the goods are faulty or damaged on receipt, or a fault occurs within 28 days after you receive them, we'll replace the goods or refund your money, as you prefer. This excludes products where the fault has been caused by damage, misuse, neglect, repair or modification by you the customer.
PLEASE CONTACT US BEFORE RETURNING FAULTY GOODS
Distance Selling Regulations - 7 Day Cancellation
It is your statutory right to cancel your purchase for any reason within 7 working days from the day after you receive the goods. You must return the goods to us at your expense or we will arrange collection at your expense.
How to Return
When returning an item, please make sure you include: your full name and contact details order number (found on the delivery note) the goods in their original packaging, and a copy of the delivery note.
PLEASE CONTACT US BEFORE RETURNING ANY GOODS
PLEASE CONTACT US
Please get in touch with us before sending anything back, so we can work out the best course of action - call us on 08450 942 181, or e-mail us at enquiries@ecotopia.co.uk
WEEE legislation
Since 1 July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.
Electrical and Electronic Equipment is one of the fastest growing waste streams in the UK, increasing by at least 5% each year. The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now reaching full capacity. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.To find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.
As retailers of electrical and electronic products, Ecotopia.co.uk has chosen to offer a free 'take back' service to our customers.
Customers can dispose of Electricals by sending them to us (i) on a like-for-like basis when they buy a new or equivalent item – for example, if you buy a new kettle from us, you can return your old one to us, or, (ii) for all types of WEEE that have been purchased from us.
Customers may wish to return WEEE, on a like-for-like basis, sometime after purchasing the new item e.g. if there is a need to make a change over from old to new equipment, we will accept WEEE for a period of 28 days following the sale.
We cannot accept any product including personal data for recycling. You will need to have removed any personal data from your old product prior to us receiving it as once received we will not carry out any data removal.
The products that we currently sell that will be affected are light-bulbs and electrical equipment.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
To return WEEE to us, please also enclose a covering letter with details of your Order Number, Name and Address to:
Unit 5
Spring Mill Industrial Estate
Nailsworth
Gloucestershire
GL6 0BS
United Kingdom
