MAXIMUM DELIVERY CHARGE NOW £5.05 AND FREE DELIVERY OVER £50
(excl. UK highlands & islands - calculated on weight)
Highlands & Islands - If this option is not selected from the delivery pull down list customers will be subject to an additional charge to receive delivery.
The Highlands and Islands of Scotland - postcodes for Highlands IV50-54
Orders are processed within 24 hours and every effort is made to dispatch within 48 hours. Most orders are sent via Royal Mail 1st Class (1-2 days), for orders over 2.5kg, overnight courier for UK delivery.
Please note that two attempts will be made to re-deliver all ANC/Fedex sent packages and after that they will be kept at a local depot for 5 days for collection. We do advise customers to please provide a delivery address where all packages can be received as once orders have been returned to us a re-delivery charge of £4.95 will be incurred.
Delivery Charge
Delivery charges are based on weight so when items are added to the shopping cart Ecotopia calculates how much the cart weighs in total and in turn how much it will cost to deliver. Minimum charge is currently £1.95 and maximum is £5.05. Free delivery over £50.
Returns Policy
If your order does not live up to expectations or you are unhappy for whatever reason please return the items to us (UNUSED, IN ORIGINAL CONDITION AND PACKAGING) within 28 days - and the full cost of the order minus delivery will be refunded.
Returns of unwanted items will incur a £2.00 restocking fee and must be returned withing 7 days.
If we have sent you the wrong item or if the item is broken or faulty on receipt Ecotopia will cover the cost of returning the item(s) to us up to a maximum of £5
WEEE legislation
Since 1 July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.
Electrical and Electronic Equipment is one of the fastest growing waste streams in the UK, increasing by at least 5% each year. The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now reaching full capacity. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations. To find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.
As retailers of electrical and electronic products, Ecotopia.co.uk has chosen to offer a free 'take back' service to our customers.
Customers can dispose of Electricals by sending them to us (i) on a like-for-like basis when they buy a new or equivalent item – for example, if you buy a new kettle from us, you can return your old one to us, or, (ii) for all types of WEEE that have been purchased from us.
Customers may wish to return WEEE, on a like-for-like basis, sometime after purchasing the new item e.g. if there is a need to make a change over from old to new equipment, we will accept WEEE for a period of 28 days following the sale.
We cannot accept any product including personal data for recycling. You will need to have removed any personal data from your old product prior to us receiving it as once received we will not carry out any data removal.
The products that we currently sell that will be affected are light-bulbs and electrical equipment.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled
To return WEEE to us, please also enclose a covering letter with details of your Order Number, Name and Address to:
Unit 5
Spring Mill Industrial Estate
Nailsworth
Gloucestershire
GL6 0BS
United Kingdom
Redelivery Charge
If an order is returned to us by the courriers due to non collection by the customer there will be a standard £3.00 redelivery fee incured.
Free Delivery Offers
Any 'one off' offers regarding free delivery only apply to UK Mainland (excluding highlands)
