Terms and Conditions

Application of Terms and Conditions
These terms and conditions apply to all contracts between you and us.

Interpretation
"We", "us, "our", means Ecotopia.co.uk
"You", "your" means the person ordering products under these terms and conditions.
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.
"Product" means the product or products you have ordered from us.

Ecotopia.co.uk
Is operated by Ecotopia Limited, Unit 5, Spring Mill Industrial Estate, Nailsworth Gloucestershire, GL6 0BS registered in England number 5249772, VAT registration number 927 3346 15, telephone number 08450 942 181.

The contract between us
After you have confirmed your order we will send you an email summarising each order you have placed. When your order has been packaged and is about to be dispatched to you we will debit your payment card with the total cost of the items being sent.
Contracts formed between Ecotopia Limited and you as a result of using this site shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.
Completion of the contract between you and us will take place on dispatch to you of the products ordered. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you.
Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

Customer Support
Ecotopia.co.uk aims to provide outstanding customer service. If you have any complaint about the service you have received from us please contact our Customer Services Team at enquiries@ecotopia.co.uk or alternatively please call us on 08450 942 181.
Lines are open 9.00am to 4.30pm Monday to Thursday
9.00am to 3.30pm Friday

Accessibility
Our aim is for Ecotopia.co.uk to be fully accessible to customers with disabilities, providing all our customers the ability to navigate the website easily.

Privacy
We take your privacy very seriously, so that you can shop with confidence.
When you place orders with our website, we collect certain personal information from you (e.g. your name, email, payment address).
This information is collected and held securely. We use leading security software, to encrypt your personal information so it cannot be read by a third party.
Ecotopia Ltd will treat all your personal information as confidential.
To process your orders efficiently, reputable third-party banking and distribution institutions handle our credit and debit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. These organisations are under strict legal and contractual obligations to keep your personal information private.
At Ecotopia.co.uk, we are committed to protecting your privacy and developing technology that provides a safe online experience.

Because your privacy is important to us, Ecotopia.co.uk sites will operate by the following 6 principles. Additional information relating to security and secure payment can be found within our Help Pages.
Principle 1.
Ecotopia.co.uk sites will explicitly ask when they need information that personally identifies you or allows them to contact you ("Personal Information"). Generally this information is requested when registering for a site, when requesting a particular service, or when entering a sweepstake or contest. When possible, Ecotopia.co.uk sites will provide you with the means to make sure that your Personal Information is correct and current. 

Principle 2. Ecotopia.co.uk sites and their necessary service partners use your Personal Information to operate the sites and services and to inform you of new features, services, and products from Ecotopia.co.uk and its affiliates. Some Ecotopia.co.uk sites may also carefully select other companies to send you information about their products or services which are related to the site's service but are not necessary to its operation (a "Secondary Use"). Principle 3.
If a Ecotopia.co.uk site intends to use Personal Information for a Secondary Use, the Ecotopia.co.uk site will provide you with instructions on how to decline this service. You may also stop the delivery of informational or promotional mail from Ecotopia.co.uk sites by following the instructions on the mail. Principle 4.
Ecotopia.co.uk sites may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Ecotopia.co.uk or the site; (b) protect and defend the rights or property of Ecotopia.co.uk, the site or the users of Ecotopia.co.uk, and (c) act under exigent circumstances to protect the personal safety of users of Ecotopia.co.uk, Ecotopia.co.uk, the site or the public: (d) resolve customer service issues raised by our customers, where we believe this is reasonably necessary Principle 5.
If at any time you believe that a Ecotopia.co.uk site has not adhered to these principles, please notify Ecotopia.co.uk by email at enquiries@Ecotopia.co.uk and we will use all commercially reasonable efforts to promptly determine and correct the problem.

Availability
Our availability information is updated regularly but it is possible that in some instances a title may become unavailable between updates.
We will make every reasonable effort to deliver the products you have ordered within the delivery timeframe displayed on the product page at the time of ordering. If this is not possible your order will be dispatched as soon as goods become available to us. The dispatch and delivery times given are approximate and delays can sometimes occur. You will receive an email as soon as your order is dispatched.
All delivery times quoted on this website are estimates only, these times are based on working days.
You will become the owner of the products you have ordered when the products have been dispatched to you.

Restrictions
By creating an account you confirm that you are aged 18 or over.
In placing an order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them
. Certain products are subject to delivery restrictions.
In some instances we may decline to deliver parcels to PO addresses. We will contact you if we consider the PO address to be a problem.

All orders are made subject to these Terms and Conditions.

Prices and VAT
Prices shown on this site include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law. Delivery charges are extra. Please click here for full details.
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered prior to their dispatch, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or we receive no reply from you we will cancel your order.
Ecotopia.co.uk reserve the right to change prices listed without notice. All orders for products are subject to availability and Ecotopia.co.uk reserves the right to refuse to supply to any individual or company.

Promotions
All promotions are subject to availability.

Multi-Buys
If you choose to purchase a product from a Multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price.
Should a Multi-buy item be cancelled from your order the total cost of the order will be recalculated to reflect that your purchase no longer qualifies for the Multi-buy discount.

Payment Details
We accept payment by Visa, MasterCard, American Express, Switch, Solo, Maestro, Visa Delta, Visa Electron & by cheque.

All product prices and delivery charges are shown in UK pounds sterling unless otherwise selected by the customer.

Before accepting your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to cover the cost of the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged when the items in your order are ready to be dispatched. Your card will not be debited for items in your order that have not been dispatched.

Cancellation rights
It is advisable that you cancel any unwanted orders via the "My Account" link on the website, or by contacting our Customer Services team directly on 0845 0942 181, before the products are invoiced and dispatched. . Requests for cancellations sent via email (to enqiuries@Ecotopia.co.uk) may not be actioned immediately which may result in the order being dispatched.
If you cancel your order within seven working days after the date of delivery you must return the unwanted products to us unused and in their original packaging at your risk and at your cost within thirty days of delivery. Provided you return the unwanted products unused and in the original packaging within thirty days of delivery we will credit your payment card with the cost of the unwanted product.
Returns of unwanted items will incur a £2.00 restocking fee and must be returned within 7 days.
If we have sent you the wrong item or if the item is broken or faulty on receipt Ecotopia will cover the cost of returning the item(s) to us up to a maximum of £5 You have no right to cancel your order in accordance with this condition if the products you have ordered are: periodical(s) or magazine(s); audio; video or DVD recordings; or computer software where the holographic seal and/or shrink-wrap has been unsealed by you.

Returns and credits
Products can be returned under the following conditions:
The item must be returned within 30 days of receipt
Books must be in unused (re-saleable) condition
CDs, DVDs must have their holographic seal or shrink-wrap intact
Computer games and software which requires a unique licence cannot be returned unless they are faulty
Any other item must be returned in new condition with its original packing and accessories

To returnby post in accordance with the following procedure:-

Repackage the products securely and send the products together with the reason for return, the invoice number, your e-mail address or telephone number and instructions as to whether you would like a refund or a replacement. You will find the Returns address on the paperwork that arrives with your order.
Returns by post are made at your risk and your cost. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
Refunds will be credited to your payment card. Refunds will not be paid in cash.

Replacement Goods
If you receive an incorrect or damaged item from Ecotopia.co.uk please return it to us within 30 days of receipt for a full refund or exchange.
In the event that you receive a defective item please ensure that you keep any warranty information relating to the product.
Depending on the product type it may be quicker for you to get a replacement product from the manufacturer rather than by returning it to us.
Our Customer Service Team will be able to recommend the best course of action for you.

Incorrect Goods
Where you are returning a product due to an error by Ecotopia.co.uk we will refund your return postage costs to your payment card up to a maximum of £5 GBP.

Goods Lost in Transit
For deliveries to any UK address please allow 10 working days from date of dispatch. If after 10 days your goods have not arrived please click here to contact our Customer Service team on 0845 0942181

Limitation of Liability
We will not be liable to you:- For any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded, or where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control.

Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Disclaimer
Ecotopia.co.uk and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site. All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind. All title(s) are ordered subject to availability and prices quoted by Ecotopia.co.uk are subject to change without notice due to circumstances beyond the control of Ecotopia.co.uk. Should a price change outside the guidelines indicated on our Help Pages, we will contact you by email and ask if you wish to proceed. You will have no obligation to purchase the title(s) at the new price quoted.

We reserve the right not to sell to customers for re-sale purposes.

Prices advertised online by Ecotopia.co.uk are valid only when purchasing items from Ecotopia.co.uk.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Ecotopia.co.uk howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Although using encrypted security software, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Ecotopia.co.uk.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.