Don't show this. I already like Ecotopia on Facebook.
Terms and Conditions
These Terms will apply to any contract between you and us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to herein.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in Term 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 13/06/2014.
These Terms, and any Contract between you and us, are only in the English language. When we refer, in these Terms, to "in writing" (or any similar phrase), this will include e-mail.
1.1 We, Ecotopia Limited, are a company registered in England and Wales under company number 05249772 and with our registered office at Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY and our trading address is Q Park Woodchester, Stroud Gloucestershire, GL5 5HT. Our VAT number is 927 3346 15.
1.2 We operate the website www.ecotopia.co.uk.
1.3 We aim to provide outstanding Customer Service. If you have any queries or if you have a complaint about the service you have received from us please contact our Customer Services Team either through our Contact Us page by email to firstname.lastname@example.org or by calling us on 01453 790200. Our lines are open between 9am and 3.30pm Monday to Friday.
2.1 The images of the Products on our site are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
2.2 The packaging of the Products may vary from that shown on images on our site.
3.1 We update the availability information on our site regularly but in some instances an item may become unavailable between updates. We will inform you by e-mail as soon as possible if the Product you have ordered is no longer available. If this happens we will dispatch your order as soon as the Products become available to us.
3.2 All promotions are subject to availability.
4.1 If you chose a Product from a multi-buy offer but do not purchase enough Products to qualify for the discount, you will be charged for the Products you have ordered at the normal price.
4.2 If you cancel a multi-buy item from your order, the total cost will be recalculated to reflect that your order no longer qualifies for the multi-buy discount.
5.1 We are a wholly owned subsidiary of the Ecotricity Group Limited (Group). This section explains how we, and any other companies within the Group (Group Companies), may use your personal information. A list of Group Companies can be requested from the Data Protection Officer by emailing DataProtectionOfficer@ecotricity.co.uk
5.2 We, the Group and any Group companies may use your personal information to do the following:
- verify your identity when you make enquiries of us by phone, email or letter. Calls may be monitored to make sure that we are meeting our legal and regulatory requirements and for staff training;
- help us set up and otherwise administer your accounts for services and products that we, the Group or any Group Companies provide you now or in the future;
- to contact you in any way (including by e-mail, phone, SMS or other forms of electronic communication) with up to date information on products and special offers from us, Group Companies and affiliates with which we have a partnership (unless you have specifically asked us not to);
- for market and statistical analysis;
- for demonstrating and testing computer systems; and
- help detect debt, fraud and loss.
5.3 If we are contacting you with details of products and/or special offers (Clause 5.2(c)) we will, as far as possible, do so in line with any marketing preferences that you have provided to us. You can ask us not to send further details of products and/or special offers at any time by contacting us and giving us your account details. You can contact us by email to DataProtectionOfficer@ecotricity.co.uk, telephone 01453 790200 or by writing to the Data Protection Officer Ecotopia Limited, Q Park Woodchester, Stroud Gloucestershire, GL5 5HT
5.4 If you would like to see a copy of the information that we hold about you please write to:
The Data Protection Officer, Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY
An administrative charge of £10 may be payable.
5.5 For the purposes of administering your account we may send information to companies based outside of the European Economic Ares (EEA). If we do will ensure that adequate protection is in place to ensure that your information is processed in accordance with this Clause 5
6.1 You must be over 18 to shop on ecotopia.co.uk. By creating an account with us you confirm that you are at least 18.
6.2 When you place an order this means you are aware of any age restrictions on the Products and agree that you are old enough to buy them.
6.3 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
6.4 We will confirm our acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.
6.5 Some of our processes are manual and errors can arise. We carry out regularchecks to detect errors and we will do our best to minimise any inconvenience and disappointment these may cause.
6.6 If, for whatever reason, we are unable to supply you with a Product that you have ordered, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
7.1 We may revise these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
7.2 Whenever we revise these Terms in accordance with this Term 7, we will keep you informed and give notice of this by stating on our website that these Terms have been amended and putting the relevant date at the top of this page.
We give the following guarantee to our customers who are consumers (that is individuals buying the Products for their own private, non-commercial use) If you are not a consumer, this Term 8 does not apply to you.
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 day. We provide a 28-Day Money Back Guarantee. This means that in addition to your legal right we give you an additional 14 days in which to cancel your contract so you can cancel at any time during the period set out below in clause 8.3 So if during the relevant period you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
8.2 However, this cancellation right does not apply in the case of:
a) perishable goods such as food, drink and fresh flowers; or
b) consumable such as batteries or stationery.
8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:
Your Contract is for a single Product (which is not delivered in instalments on separate days).
End of the Cancellation Period - The end date is the end of 28 days after the day on which you receive the Product. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 7 February.
Your Contract is for either of the following:
- one Product which is delivered in instalments on separate days.
- multiple Products which are delivered on separate days.
End of the Cancellation Period - The end date is 28 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 12 February.
Your Contract is for the regular delivery of a Product over a set period.
End of the Cancellation Period - The end date is 14 days after the day on which you receive the first delivery of the Products. Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 7 February. 7 February is the last day of the cancellation period in respect of all Products to arrive during the year.
- To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation.
You can also e-mail us at email@example.com or contact our Customer Services team by telephone on 01453 790200 or by post to Ecotopia Limited, Q Park Woodchester, Stroud Gloucestershire, GL5 5HT. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
8.4 If you cancel your Contract we will:
a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
c) make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.8;
8.5 If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.6 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
8.7 If a Product has been delivered to you before you decide to cancel your Contract:
a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can send it back to Ecotopia Limited, Q Park Woodchester, Stroud Gloucestershire, GL5 5HT
b) unless the Product is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery;
8.8 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
9.1 We will make every reasonable effort to deliver the Products you have ordered within the delivery timeframe displayed at the time of ordering. If this is not possible because the Product is currently unavailable your order will be dispatched as soon as the Products become available to us.
9.2 The dispatch and delivery times given are approximate and delays can sometimes occur. Delivery times are based on working days (Monday-Friday, excluding Public Holidays). If we are unable to meet the estimated delivery date because of an Event Outside Our Control (as defined in Term 15.2, we will contact you as soon as possible with a revised estimated delivery date.
9.3 Delivery will be completed when we deliver the Products to the address you have provided. We will make two attempts to deliver the Products after which the Products will be held by a local delivery depot for collection for five working days. If the depot returns the goods to us we will charge a re-delivery fee, details of which can be found on our Deliver Page.
9.4 Please allow for 10 working days after the Dispatch Confirmation unless you have request next-day delivery. If you have not received your Products after 10 working days please contact our Customer Service Team on 01453 790200.
9.5 The Products will be your responsibility from the completion of delivery.
9.6 You own the Products once we have received payment in full, including all applicable delivery charges.
9.7 We reserve the right to decline to deliver Products to PO Box addresses.
9.8 Unfortunately, we do not deliver to addresses outside the UK. Details of the areas that we deliver to and our charges for delivering to those areas can be found on our Delivery page.
10.1 The prices of the Products will be as quoted on our site from time to time. We make every effort to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Products you order we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
10.2 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
10.3 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site and are subject to change. To check relevant delivery charges, please refer to our Delivery page
11.1 We accept payment by Visa, Mastercard, American Express, Switch, Maestro, Visa Delta, Visa Electron, cheque, BACS or PayPal
11.2 If you are paying by credit or debit card, before accepting your order we may carry out a pre-authorisation check. No payment is debited from your card during this check.
11.3 Payment for the Products and all applicable delivery charges are in advance. We will charge your debit card or credit card when your order is ready to dispatch.
12.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. It is important that you keep any guarantee
12.2 If a manufacturer's guarantee applies, this will be in addition to any legal rights you may have in relation to the Products.
13.1 If we do not comply with these Terms or are negligent, we will only be responsible for loss or damage that you suffer which was a foreseeable consequence to both of us at the time we entered into the Contract.
13.2 We supply the Products on the understanding that you only will use them for your own use. This means that:
(a) If you are a consumer, you may only use the Products for domestic and private use, and you may not use them for any commercial, business or re-sale purposes. For this reason, we will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
(b) If you are a business, you may only use the Products for your own internal use and may not offer any Products for sale or distribute them for free, unless we have agreed to this in writing. We will not be liable to you for any
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- any indirect or consequential loss.
13.3 We do not in any way exclude or limit our liability for any matter which we cannot legally exclude or limit.
14.1 This Term 14 applies to business customers only. If there is any inconsistency between any provision of this Term 14 and any provision of these Terms, this Term 14 will prevail.
14.2 There are other Terms which refer specifically to business customers, including Term 13.2(b) (Our liability to you) and Term 17.7. Please also note Term 8 does not apply to business customers.
14.3 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
14.4 If any Product, on delivery,is not of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994; or have material defects in workmanship, you must tell us within one week of delivery. If this happens:
(a) we can require you to send the defective Product back to us for our inspection; and
(b) we will (at our option and following any inspection) send you a replacement Product or give you a credit for the relevant price.
14.5 These Terms and any documents expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.
14.6 Any notice given by you to us, or by us to you, will be considered received and properly sent immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. To prove a notice is served, it will be enough to show, in the case of a letter, that it letter was correctly addressed, stamped and placed in the post and, in the case of an e-mail, that it was sent to the specified e-mail address of the addressee.
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Term 15.2.
15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
16.1 If you wish to contact us in writing please write to Ecotopia Limited, Q Park Woodchester, Stroud Gloucestershire, GL5 5HT, or if any of these Terms requires you to give us notice in writing, you can send this to us by e-mail or by post. We will confirm receipt of this by contacting you in writing, normally by e-mail.
16.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will notify you by posting on this webpage if this happens.
17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
17.3 This contract is between you, the customer, and us, Ecotopia Limited. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
17.4 Each of the paragraphs or sub-paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs and sub-paragraphs will remain in full force and effect.
17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6 These Terms are governed by English law. This means a Contract and any dispute or claim arising out of or in connection with it will be governed by English law.
17.7 You and we both agree that the courts of England and Wales will decide any such dispute or claim. However, if you are a consumer you may also bring proceedings in the courts of Northern Ireland, if you are resident there, or in the courts of Scotland, if you are resident there. If you are a business, you may only bring proceedings in the courts of England and Wales.
17.8 We will not file a copy of the Contract between you and us.
18.1 By taking part in this offer, you agree to be bound by these terms and conditions. The Promoter is Ecotopia Limited, Q Park Woodchester, Stroud Gloucestershire, GL5 5HT.
18.2 The offer is limited to 150 LED torches and the Offer will end as soon as these have been allocated or no later than 11 November 2014 in any event.
18.3 One LED torch will be automatically added to any purchase containing at least one LED Bulb.
18.4 The Offer is only open to UK residents (exc. N. Ireland) aged 18 or over, excluding employees and agents of Ecotopia (including immediate families or anyone else professionally connected with the promotion). The Offer closes on 11 November 2014.
18.5 No cash alternative is available and the Offer cannot be exchanged or sold for profit.
18.6 The Promoter will not be responsible for Offer details that are incomplete or incorrect. It is your responsibility to notify the Promoter of any changes to your contact information.
18.7 You agree to be bound by Ecotopia Terms and Conditions ecotopia.co.uk/help/customer-service/terms-and-conditions for the purchase of items from the site ecotopia.co.uk.
18.8 The Promoter reserves the right to amend, modify, cancel or withdraw the Promotion at any time. The Promoter's decision on all issues is final and no correspondence will be entered into.
18.9 The Promoter shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages including but not limited to any claims, actions or demands arising out of the Promotion to the fullest extent permissible by the law.
18.10 The laws of England & Wales govern this promotion.
1. By taking part in the Prize Draw, you agree to be bound by these terms and conditions. The Promoter is Ecotopia Limited, Q Park Woodchester, Stroud Gloucestershire, GL5 5HT.
2. This Prize Draw is only open to UK residents (exc. N. Ireland) aged 18 or over, excluding employees and agents of Ecotopia (including immediate families or anyone else professionally connected with the promotion). The Prize Draw closes on 28 April 2015.
3. The Prize consists of one Vegan Cake Kit. The Promotion is limited to one Prize per household.
4. Only one Prize is available. No cash alternative is available and the Prize cannot be sold or transferred.
5. No purchase is necessary. To take part simply visit our Facebook page using the link in the email that we have sent you and comment on our competition post. You can also like our page for an additional entry to the draw.
6. The Promoter will, in the presence of an independent person, draw 1 winner at random. The Draw will take place on 28 April 2015 and the winner will be notified on Facebook later that day.
7. The Promoter will not be responsible for Prize details that are incomplete or incorrect. It is your responsibility to notify the Promoter of any changes to your contact information.
8. The Prize will be sent to the winner using the address provided by the Winner no later than 7 working days after the winner claims their prize.
9. The Winner may be asked to take part in non-paid publicity accompanying or resulting from this promotion and you consent to the use of your personal data, images and testimonial for those purposes.
10. The Promoter reserves the right to amend, modify, cancel or withdraw the Promotion at any time. The Promoter’s decision on all issues is final and no correspondence will be entered into.
11. The Promoter shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages including but not limited to any claims, actions or demands arising out of the Promotion to the fullest extent permissible by the law.
12. Details of the winner’s surnames and county of residence will be available 28 days after the relevant closing date by sending a SAE to the Promoter and stating which draw you are referring to.
13. The laws of England & Wales govern this promotion.